Ordering
Is it safe ordering with GanjaExpress.to?
We're one of 120+ dispensaries in Vancouver (over 200 in Canada) that are NOT operating under the federally-approved medical marijuana system. To qualify under the federal system, you'll need to get a doctor's approval and Health Canada's permission to purchase from one of the 26 licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations.
There are about 20 mail order marijuana sites in Vancouver. Vancouver has been shipping weed in the mail since the 90's and to date, we know of no-one who has ever been charged with receiving pot in the mail.
That being said, there is still a risk on both ends as we are not working with any federal approval.
How will my order be packaged?
Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We ship using nondescript boxes with no indication of what is inside.
How do I place an order?
Here's a step-by-step guide on placing your order online with GanjaExpress.ca
- Locate the products you are interested in ordering by going to https://ganjaexpress.to/product-category/shop/
- Click on the desired product(s), choose your quantity and then click "Add to Cart"
- When you have all your products in your shopping cart and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page
- Check to see if everything looks right. If you have a coupon code, enter in the code and click Apply Coupon. When you’re ready click on the green Proceed to Checkout button
- In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you
- Once you've filled in all the required fields, you'll need to accept the Terms and Conditions (located on the bottom of the page) then click "Place Order"
- On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received
- Once we collect your E-Transfer, your order will be processed and will ship the following business day. We'll email your Xpresspost tracking number as soon as available
Congrats, you have now placed your order!
Do you ship outside of Canada?
Unfortunately, we do not ship outside of Canada.
When will my order ship?
If we receive your order and Interac E-transfer by our 11am PST cutoff time, your order will ship that business day. If we receive your order and payment after 11am PST, your order will ship the next business day.
If I have never tried a product before, is it a good idea to purchase it in bulk?
The answer is no. If you have never tried a product before we highly recommend you refrain from purchasing in bulk. It is best to try a smaller amount of the product first to see if you actually like it before committing to a bigger purchase. Otherwise you will be stuck with a lot of something you don't like.
What is your Points & Rewards Program?
For each $1 you spend with us, you will earn 1 point. For every 100 points you accumulate, you will receive a $1 discount which you can apply at check out. Alternatively, you can save up your points to use at a later time. i.e., 1000 points = $10 discount.
How do you view and apply your points?
At our Checkout page, you will see how many points you have accumulated. To use your points simply click Apply Discount and your total will automatically be adjusted based on the number of points you are redeeming. Points are accumulated only after an order has been paid for. If it is your first time purchasing with our new Points System, you will not have any existing points to apply to your order, but once your order is paid/processing, the points will be available to use on your next purchase.
Can I add/edit/cancel my order?
If you would like to add or edit your order, you'll need to place a new order and your original order will cancel automatically if left unpaid after three days.
What will happen to my order if I don't submit payment?
We change the status of your order to "complete" once we drop off your package to the post office. It is to show your order has been completed on our end.
To find out your expected delivery date please track you order by logging into your account and clicking on the truck icon beside your order number. This will bring you to the tracking link.