๐ Minimum order is now $99 for shipping โ thank you for understanding! There have been reports of fake sites! Always make sure youโre ordering directly from ganjaexpress.to to ensure authenticity and secure delivery.
Thank you all for your patience and suggestions. A special thanks to James & Justin ๐
I have spoken with the facility manager at Canada Post in regards to all of this and we are sorting it out. If you don’t receive your order by Tuesday/20th, please email us at [email protected] and include in the subject line “Dec. 5” and your order number. We will send you a replacement package.
We have our own list of “Dec. 5th” orders and will be checking it as well.
My order was resolved and sent received tracking number… Thanks for coming through on my 3rd order minus the little hiccup…. Love the service…. Thanks again for resolving the issue with my order….
I’m not someone who ordered on December 5th I’m just leaving my experience so far with GE. This was my first time ordering cannabis online and was iffy and sketched out. the reviews here and on reddit were mixed but I’m glad I trusted my gut with Ganja Express. I placed an order and sent and e-transfer at around 11 am today and the payment was accepted, tracking number supplied and packaged was shipped out that night! so far so good ๐ looking forward to getting my order, Ganja Express is almost too good to be true ๐
it is my tracking has not worked for a week second buy second shipping fuck up please give me the right tracking # should only be 2 day for me to receive 4 and counting
We are abandoning our current ticket support system and switching to a new one. The current one isn’t working and causing us a lot of headaches. Because of this, all tickets that have been opened will be deleted. Please open a new ticket for support once the new system is in place. You can still send email to “[email protected]”.
I just placed my first order. Even after reading the bad reviews i chose to order anyways hoping ganjaexpress does care for their customers.
I was sent a tracking number but canada post says its not in the system.
Understandably there are delays but im here for medicine NOT recreation..
Having said that….. I hope to see my meds soon. They were very quick to take my money, heres hoping theyre just as quick sending.
Do we have to open another ticket if our package was one of the Dec 5 lost packages? Or can I not bother since I know you are on it? I’ve submitted another order in the meantime and I am waiting patiently for my lovely dope to show up. This service is still great and I cant wait for my orders to arrive! You won’t lose my business because Canada Post effed up.
Update, . so far so good. Meds are enroute according to tracker. Knock on wood it all goes smooth,. Iam excited! Being my first time ordering outside gov lp crap. Im hoping all goes well and the quality of meds is as people say.
Will update upon arrival and opening of med
First order for 10 sample pack came within 3 days.
Second order, I saw that if you order $100+, shipping is free. So I did that, and that was 5 days ago.
No phone answering, returning my email, ignoring my support ticket, is not what I was expecting. I can get that anywhere!
Reading about other people’s problems here, I would not be ordering from these guys again
Man why u all cry lik babies? Why you have be madd? This guys are doing good business and is good. and you have all cry they fix!! Wait! Don’t be the babies! Have good times! ะบััั ััะฐะฒะบั ะบะฐะถะดัะน ะดะตะฝั!
We are having problems with some of the packages shipped out on Dec. 5th. The tracking information is not working. We have called Canada Post and not getting much help from their end. We are very sorry for the delay and thank you for your patience in this matter.
This happened recently(November 18th), over 50 packages were stuck in “limbo” and 10 days later, the packages started heading to their destinations. We are doing everything we can to speed up this process and in the event your package is lost, we will send out a replacement package free of charge.
Our support team is busy trying to get to everyone, if you’ve submitted a ticket in regards to this matter, someone will get to you soon. Opening multiple tickets will not speed things up but just make it worst for everyone.
I have been waiting since Dec the 5th already ! for how long i should be waiting to get a replacement package??! If you want your customer to be loyal to your service I highly recommend you do something about it quickly.
“I highly recommend you do something about it quickly” HaHaHa, you are too funny.
Ibrahim, stop whining, put on your big boy pants and place another order.
Next time stock up before the holiday gongshow.
CP lost one of my orders and GE replaced it after 5 weeks, I was pleasantly surprised;
remember this is a dope deal.
HAHA place another order he says !! you are such a bu*t kisser James, without mentioning its non of your business. I paid 110$ for my order and I expect to receive what I paid for, whats fair is fair, I shouldnt be begging to get it. and if you are fine with waiting for 5 weeks to get what you supposed to get in two day or three maximum I AM NOT fine with that.
2 to 3 days, lol you make me laugh. The standard waiting time is 5 business days, and Canada Post sometimes screws up which GE can do nothing about. They aren’t Canada Post get that through your thick skull. Canada Post screwed up one of my orders which made me wait a total of 2 weeks for my package, guess what I didn’t blame GE. I blamed Canada Post and even then I realized there was nothing I could do about it. If you can’t be patient then you can go to your local buddy. GE has always sent out my order within 2 Canada Post business days of ordering and anything that happens beyond that point is out of their hands.
Robert says:
Can someone please look into ticket id 216…..PRETTY PLEASE…..
You certainly have a stellar website with great prices, but GE is definitely lacking in the customer service department.
I suggest hiring more customer service agents if you expect to grow your business any further. It’s been 4 days since I’ve sent GE an email concerning my order, and I’m still yet to receive any reply.
A good temporary resolve would be mass-email this notice to every customer with a package sent out on the 5th as I’m sure that there’s more than a few dozen people who are paranoid that the police seized their medicine.
Thanks for the update Jay, my package is one of those in limbo, delivered to the post office on the 5th, tracking number works but just shows it sitting at the post office in Van…expected delivery date the fifth, (today is the thirteen) hope this gets resolved soon, running low!
WOW,I hope you are not seriously thinking about making all us that ordered on the 5th wait five weeks for a replacement order.As was stated, our money was quickly accepted.You didn’t have to wait five weeks for that.I have literally spent more than a couple grand on this site and think a little better customer service would be in order.I HAVE received an E-Mail reply,unfortunatly it basically said keep waiting and we will some day get around to replacing the order.Some time down the road really is not cutting it at this point.I guess the ball is in their court and we are left hanging waiting to see if we are going to get what we PAID for.
Thanks for the update. I placed an order yesterday, order has been processed, and already showing up in Canada Posts tracking system. Still not the Dec 5th order, strange!
placed order on the 6th of dec and recieved it by the 8th – very straight forward ordering process , package arrived with contents well protected – very happy first timer and will be looking forward to my next order
Extremely impressed!! Ordered on Friday was here on Monday!! Product is amazing well packed just all around simple and easy can’t wait to try all the other products !!
I placed an order on dec 5 and still have not got it the tracking number says its not even in the system and the ganja people have emailed me back saying it could take up to 5 day for them to hear back from canada post, this sucks. I m out of green and don’t want to place an other order.. heres hoping they can figure something out quick!!!
Has anyone else gotten a email or response to a support ticket back from GE about this? I see one person, I have been trying but nothing, they sure will take my cash fast though?
charness111 says:
Ordered Dec 3rd, they accepted my money almost instantly.
Got a tracking # Monday, Canada post said tracking number unavailable… Now it is Dec 13, Tracking # still unavailable.
Spoke to Canada Post and they said that tracking # iI have is one from a package with the # already on it, instead of one that is generatedwhen GE gave them the package to ship. And they said that even if they had forgotten to scan it when GE gave it to them, it should have been scanned at least 2 or 3 more times before even making it to my city. And once its scanned we should be able to see it online. So according to Canada Post GE never gave the package to them because it would have been scanned at least once by now.
Have called, issued tickets, emailed, and commented here so many times. not even one reply. I dont understand why they put so little effort into customer service when we love their prices and quality…. Id order from here twice a month if it wasnt such a hassle to get in touch with them.
Hoping this comes soon
remitum says:
I am having the same Issue, but the guys at GE say they have opened a ticket with Canada Post, so i guess I gotta wait and see. I hope it comes in soon, the holidays are next week and I can’t do em without some green!
Great service seems every time i order it come quicker, love looking to see what they add seems at least a strain a day. This morning i see a coupon for 15% off ive already been blown away but to come on and get a discount deal is just awesome.Keep up the great work and have a great holiday.
I’ve already made 3 orders and I’m extremely satisfied. The buds do indeed buzz differently! I would really like to see some more classic strains. AK47, White Rhino/Widow, Maui Waui (wowie), California Orange/Orange Skunk etc… In any case, great jobs guys, and great ganja! Keep up the good work.
I don’t like to leave anything negative,but I ordered on Monday.It is now Friday and nothing.The tracking # says that it was last seen in Richmond BC on the 7th.I have literally called one 100 times and can not get through.I have E-Mailed numerous times, left a support ticket and nothing.The products I have ordered in the past are great, but the customer service is nonexistent.Please get back to me about my order as I have run out of ideas on how to contact you guys.If this can’t be resolved,I guess I have to find another service.
I got my second order only 2 days after ordering. If your order is late it’s Canada posts fault. This company really stands behind their products and service. Top notch all the way. Great prices too.
Same issues here man. According to reddit, this is not the first time they went AWOL and left us in the dark. They eventually came back and offered refunds or quick sendouts, hopefully they do that again, ordered 8 days ago now and the tracking info didnt even register with canada post. No sign of my order and no answer from ANY form of social media or the phone. This better get resolved soon. I won’t likely be dealing with these guys again if I don’t get a good explanation as to why customers are getting their money taken and not recieving meds or reason for the issues.
Canada post has issued an advisory of delayed deliveries because of the busy holiday season coming.
charness111 says:
Does anyone else have it that Canada Post cant even find the tracking #? got my tracking number over a week ago
I have contacted GE a hundred times and received no response
Ibrahim says:
was your order made on Dec the 5th?? cause i got the same issue
Made my order dec 3, was finally processed on December 6, and checked the tracking all it says Dec 7. in process and says where its coming from, Anyone else getting there orders late? I am still waiting for mine. Tried to track it on Canada post but nothing has been changed.
Contacted Canada Post,they will not do anything unless Ganja Express contacts them to start an investigation.If you can’t get through to GE to get that started then we are at an impasse.Great product, terrible or NO customer service.PLEASE find my package.We shouldn’t have to beg to get what we paid for.
Canada post blocked my last two orders , also blocked several of my friends as well . not sure if this is the new norm . no necessarily ganja express fault maybe they are super busy dealing with this epidemic . ๐
soultore says:
What do you mean by blocked? :\
biggerdaddy_2 says:
i mean they handed to the federal government and told me to call them if i want my package , i’m sure you can put 2 and 2 together. any more descriptive and they wont post my comment
John says:
Most Canada Post employees stayed home Friday due to snow ,my neighborhood didn’t get delivery at all , but don’t worry ,I ordered for the first time last week and got my package by Thursday , but once it is accepted by Canada Post ,it’s Canada Post you need to call if it doesn’t arrive by due date ,plus if it says ” in progress” on co tracking then they have it but they don’t always update on weekends ,plus it’s the busy season , I do plenty of online shopping and as long as their is tracking it’s mighty rare that they ” lose it “
Shipping:
Placed an order (quarter of flower) on December 3rd (Saturday). It being a weekend, I didn’t expect much to happen until the next business day. The money order was accepted and I was promptly given instructions and a tracking number. Please note: there are many comments about Canada Post’s tracking system being ‘frozen’, this was true in my situation. Only the progress bar was frozen–the actual delivery status timestamps were updating. I was pleased with this, and I decided to make a second order on Wed. December 7 (10 gr sample pack and 1 gr kief). What is really strange about my second order, is that the progress bar was NOT frozen this time–furthermore, Canada Post projects a delivery date of Dec. 9, today (keep in mind I haven’t received my first order yet). BOTH of my orders should arrive today.. However, I am not sure why the first order is taking so long. Moreover, I thought XpressPost was 2 day delivery (which is the case with my second order, classic Canada Post I guess). Maybe they are busy at the post office because of the holidays, or something like that. Anyways, I really hope my packages arrives today because I can’t wait to test out the products. If I make another order, it will be on a Monday or Tuesday before 9AM PST. I look forward to reviewing the products and I will post an update once the packages arrives!
Wow thank you so much. This is great. I live almost a far away as you can ship and it got to me in 5 days. The weed is great and much cheaper than what they sell it for here. I can’t wait to put in another order. This really made my day.
Ordered my first sampler pack on Tuesday and got it Wednesday. Every sample gram weighed over a gram, made me feel super good about this site. So i ordered another 2oz yesterday lol Im a vey avid smoker and would love to hear some feedback on suggestions. Cheers!!
Did my first order last month for the sampler pack and afghan hash, all really good. Placed order Monday was in mailbox by Wednesday. Did second order on sunday, picked up by CP monday but tracking website says cant find tracking number, maybe post office delays?
Tracking # still not updated and still nothing in the mail for me. I send and received lots of mail and all my packages are getting to the destinations just fine, and incoming is working fine, and tracking has been fine.. Just not this package from GE ๐
Pirate Kitty says:
Holly craporooniโฆ Ordered a 10g sample pack on Monday, received it Thursday morning in Ottawa.
Opened the xpresspost envelope to find a sealed vacuum bag containing goodies. inside it, was a zip-lock bag that contained 10 smaller zip lock bags. It was a treasure hunt.
As soon as you open the first zip lock bag, you smell the reason it has to be double bagged and hermetically sealed. Smell of heavenโs air if you ask me.
eeny meeny miny moee, came out Thai Haze sample bag. 2 minutes, and 2 puffs later, OMG. Relax as being dead with a live mind.
I found the spring fountain of life and youth. My dealer can go to hell.
I know what you mean with the tolerance thingy. I usually stop for 2 days and put up with the withdrawal of being drowsy all day. I smoke after 2 days and get a real good high for a couple of days. Then I get used to it again.
I thought to use different strands, so far so good.
Happy highโฆ
Nice I just got my Q of death bubba, and have to agree, also very impressed. Also of the sped of delivery just excellent! Definitely will be ordering again. Thanks GE!
Second times ordering with them and I never had any issues. These guys are totally legit and they know what they are doing to give you the best products. Im really enjoying what they are offering and would recommend it to everyone
I am completely satisfied with my first purchase from this wonderful company. Ordering is painless and efficient, and I was able to track my order online. Product was exactly as presented in the pictures, and was top quality as promised. Very professional. Click. Ship. Chill. My hats off to the wonderful people at Ganja Express. I am very thankful to have found you. I look forward to doing business again in the future. Peace!
Love the product we’ve received, 3 orders placed already.
The sample pack was a nice easy way to start out, and since then we have had nothing but great product and decent delivery times. The Kief is spectacular and super value, Northern Lights is amazing and Pineapple Express is a good day weed.
Ordered the mini chocolate bars, and word to the wise, start with little pieces, not half a bar. Husband noticed no effect with the half bar, so in my innocence I thought I would take the other half and be fine. NOPE! It’s 24 hours later and my brain is still swimming! Do yourself a favour, and cut the bars into 1/4 pieces. Start small. Find a soft place to sit and chill. Rookie mistake, next time will be different and I’ll post an update.
These guys do a great job… First order went without a hitch…Next order placed and all I have too do is watch the tracking number and patiently wait for my next exciting order. I live in a place where outdoor and crappy over priced weed is the norm…. So you guys rock…. I can sit at home and hoard my awesome weed all too myself… Thanks again
I just scrolled for 5 minutes to get to bottom of page so I could leave a review service is top notch and quality of the bid depends on what you like 2 day delivery is epic
Fantastic service , great web site that actually delivers to you and quickly . I was super nervous about ordering but it was so easy and the products well they are all great . Thank you Ganja express for changing all of us by providing online sales. Way to go
Well I found this site and thought I have to try it. Haven’t smoked for years, feeling a little stressed and not sleeping well so I do it. Fast service in the mail, good customer service along the way, quick email answers. And sure enough, crazy, ordered some afghan and blonde hash both good, but the blonde is for me a fair bit more intense. Ordered some keif, cheap never tried still haven’t, waiting on a pipe from Amazon crazy, bongs to the door, hash to the door, unreal a little. So good experience, although it knocked my socks off a little more than I was ready for, was in bed in a hour….Might just do it for sleeping too!!
I could actually smell weed 5 meters away from the mailbox so I was happy/afraid at the same time to open it LOL. Means you will get your stuff unless the postman is hella thirsty for weed.
These guys are legit though, compared to scammers that took a couple hundreds via Western Union. Yeah, I was young and naive then, so happy to find these guys now.
The best website that exists, it’s just my homepage now. They update so much there is always new selection, and 12 orders in I haven’t had an issue. Highly Recommend.
Well … Dont know what happen here placed order Nov 17 process Nov 18 Tracking # not working 2 day shipping . Now Nov 28 still nothing in the mail or anything in email. Even nothing with ticket Anyone else had issue ?
Price, quality, and speed of delivery were great. Only negative was that the Canada Post pouch had obviously been recycled and relabeled and absolutely reeked of the good stuff. Everything was properly sealed inside, but you could smell the pouch as soon as the mailbox was opened…..not great, privacy-wise.
Fret not. After ordering, my transfer was instantly accepted, it took roughly 5 business days to receive my email (please also check your spam box!!!!). I was pleasantly surprised to have received an email with my tracking number today and the order has already been processed at the sorting facility. My best guess is that these guys are completely swamped with orders due to increasing popularity and may not know where to begin in terms of replying to concerned customers. To new customers, like myself, rest assured, the order may not go out the same day or the next even, everything is done on business days, and like any online store, it may take a few to get the order out! To GanjaExpress, new customers are a bit in the dark and are entering a new world of online-based distribution, a little reassurance/communication would go a long way for first timers. I suppose it’ll be easier when things calm down a bit, no doubt. Thank you team, looking forward to trying this stuff out.! Cheers ๐
2nd Time ordering. Order sample pack and hash first time around. second a couple bags of purp kush and norhtern lights, . Amazing. delivery was right on time. happy to order again
Wow… I was 101% skeptical about ordering here but G.E. proved me wrong. Little summary : payment sent on 19th, confirmed on the 20th. Order was stuck in “processing”… 3 days later i check my mailbox. What do i find? An Xpress package and A&W coupons. I call this perfect timing. On the other hand they could improve communication. Great products otherwise.
Ok that was really great the other DAY i was chat line with A agent FROM GANJA ASKING ABOUT MY ORDER says i will look it and ill b right back well i waited 2 hours and he never came back this started on november 6 first order was lost in the mail ganja said they would replace gave me code then i use the code on the 17 to get my new order so now order saying process well it been a week all i want to know did you ship it and where THE tracking number CAN SOME ONE CONTACT ME ………TODAY PLEASE ………………I’M, SO STRESS FROM THIS IT UNREAL BEEN WAITING 16 DAYS SINCE THE FIRST ORDER
I had the same problem the first time they have no communication at all. So, I took a change and tried to ordered the second no problems at all place my order early Friday morning got it on Tuesday everything was there and must say it was good shit really enjoyed all 3 types I got. The third time which was two weeks ago it was processing and nothing no tracking # I called and I email them heard nothing from them at all. So today is wed nov 23 2016 this will be my fourth attempt in ordering let see what happens wish me luck lol. I’m ordering again just do to the fact that the product is great and I can image how many orders a day they must get so we all must try and a little patience.
I had an order get lost last week too, they didn’t respond all week but when they did they assured me all orders were being sent out again. I just got a tracking number for the new order. Just wait it out I’m sure they will get to you, they are super busy right now.
I have ordered twice in the last two weeks, both shipments payment was accepted, and there is no information anywhere on tracking etc. Have emailed with all info a couple times with ZERO response.
Canada post or purolator? I would keep contacting them, try phoning and email every day. You probably just got missed in all the confusion. If your order hasn’t been confirmed as lost by the shipper they won’t be able to do anything yet anyway. My order that was lost by purolator on November 15 was resent through Canada Post on November 23 and should be here tomorrow. It was confirmed as lost on Monday and resent on Wednesday.
PicMan says:
Heather, can you give us an update on your order above? How was you issue solved?
Mike says:
wondering if you recieved your package?
i ordered on the 18th got an email right away saying my payment was accepted…and now nothing!
no emails no replys to phone messages…
getting stressed out…
i would like to withdraw my above statement and say that my patience apparently got the best of me.
100% satisfied with my purchase…ordered the 18th shipped on the 21st arrived the 24th…will shop again!!
thanks for the service
Well this is Day 10 Order Nov 18 still waiting hope to be lucky tomorow…
Justin says:
Ordered some Purple Space Cookies last week and got them last night, 5 business days later which is reasonable. The product was great quality, came vacuumed sealed and was an affordable price. Count was also spot on. I would definitely recommend these guys, they got a customer for life if all my orders go this smoothly.
If you order through Canada Post without signature on delivery no ID will be required, it will be left in your mailbox. BUT!!!!! if your order cant be delivered to your mailbox and for some reason you need to pick it up from a local post office you will need ID with the same name and address to get your package.
Took my money, $225, for an overnight package Monday now they are ignoring my emails trying to confirm if they even sent the package. I did receive a tracking number for Purolator but the order still says processing on here and the package has not moved from Vancouver all week. The delivery time shows “unavailable”. Spoke with Purolator and they are looking for it but have no idea where it is.
First two orders through Canada Post came on time and I was very happy with them.
I know how it feels canada post lost my parcel so ganja are replacing it and 4 days now my new order saying being process and i talk to them yesterday told me they shipping yesterday but still saying the same well i hope monday it says complete with tracking number ………….
Must be nice that they offered to replace and actually respond to you. They have ignored my emails all week and the voicemail I left. Nothing, no reply to even confirm that they did send out the order.
they are pretty busy, especially lately apparently just getting orders through the roof, strains that just came out in October at the end of the month are already gone. Also, have some patience, i realize since its Marijuana everyone freaks out and you’re even trying to get a confirmation from them saying its sent ? I dont get that from any other companies I buy through online and don’t expect it now. It would be extremely time consuming to have to do that on top of everything they already do. You should re check your email because it will look like the same email that says they are awaiting your payment. Which btw make sure you do right. They give you the information you have to set your secret answer and question to and the transfer email. AND BTW PEOPLE : DO NOT ORDER THROUGH PUROLATOR ! 1. ITS A WASTE OF YOUR MONEY FOR NOTHING , AND 2. IT SEEMS TO TAKE LONGER WITH THE TRACKING INFO NOT HALF AS ACCURATE AS CANADA POST. 3. IF YOUR ONT HOME, THEY WILL NEVER LEAVE IT, AND YOU WILL HAVE TO GO GET IT WITH ID.
P.S.
If they gave you a tracking number, they’ve given you the confirmation you are looking for …. because they don’t send that unless your product has been dropped off for mailing… and be aware sometime the error is on the mailers end and not the companies.. for instance Ganga sent me my tracking number on Monday and I went to check on it make sure it was on its way and it said it wasn’t a valid tracking number – Canada post had failed to update their system and so I wrote an email to ganga thinking them to be scamming me – package came in 2 days and the tracking was working that evening and had already made it to edmonton.
tyson.much57 says:
There was an issue with all their orders through purolator last week. I received a tracking number for a replacement for the lost order today though so I’m happy.
tyson.much57 says:
*UPDATE* They finally responded and said they would resend the order since it was lost by purolator and today I received a tracking number for my replacement order coming through Canada Post. Couldn’t really ask for anything more. Thanks guys!
The service itself is awesome, always quality product. My only gripe seems to be with Purolator losing my stuff. Paid $30 for express shipping, and usually its here the next morning. This time, the package disappeared at the sorting facility and I’ve been waiting 3 days for them to figure out where it is. I paid the extra fee and now will have to wait about a week for it to actually get here. Canada post usually takes 2 days. Not Ganja Express’ fault, but still kinda stinks on my end.
Same boat. Purolator lost my package on Tuesday or Wednesday. They apparently have no idea where it is and no time frame on how long it will take for them to find it or confirm that it was lost. Not looking good at this point.
First two orders through Canada Post were on time and the product was as advertised. Sent in a $195 order on Monday morning and opted to pay $30 for next day shipping. Order was processed and sent out pretty late Tuesday afternoon through Purolator and has apparently been sitting at the depot in Vancouver for 3 days now with the scheduled delivery time showing “unavailable”. I understand it is not GA’s fault for Purolator delays but I did send two emails to [email protected] this week to inquire about processing time and delays with shipping and I have got no replies.
Don’t waste money on “Next Day Shipping” for $30 it will take significantly longer than free shipping through Canada Post.
Ordered the Grade A Blonde Hash on Monday. Received my order today. Speed of service is excellent. Count was bang on…very impressed. Smells just like I remembered….tastes good. Nice buzz. Good job. Will order again.
Great stuff, loved it and got it within a week. I was just curious if anyone has any suggestions on which ones to order that do not smell as bad but are still good? I really enjoyed what I got but I could smell it through the package when I went to pick it up. It was vacuum sealed and in another envelope but I could still smell it. Any suggestions?
Did you happen to have a joint on you or anything that could have made you smell cannabis? ordered 2 times now and couldn’t smell anything in the package, but my coat did fool me the first time since i have joints on me from time to time.
***************** UPDATE/ DEC. 5th ORDERS **************
Thank you all for your patience and suggestions. A special thanks to James & Justin ๐
I have spoken with the facility manager at Canada Post in regards to all of this and we are sorting it out. If you don’t receive your order by Tuesday/20th, please email us at [email protected] and include in the subject line “Dec. 5” and your order number. We will send you a replacement package.
We have our own list of “Dec. 5th” orders and will be checking it as well.
-Jay
Perfect thxs jay i know you guys will come through for us thxs again.
awesome thanks for following up
Great news!
Thanks for the update it’s really appreciated!!! Sorry you had to deal with all the people freaking out over something that’s out of your control
You got it brother. Thank you
How about orders placed on the 13th…. Haven’t received any ticket at all or recipe yet the money was taken that day…..
My order was resolved and sent received tracking number… Thanks for coming through on my 3rd order minus the little hiccup…. Love the service…. Thanks again for resolving the issue with my order….
Thanks so much jay and everyone at GE for dealing with this issue. Can’t wait. Happy Holidays!!
Thank you sir, I’ll let you know what happens.
I’m not someone who ordered on December 5th I’m just leaving my experience so far with GE. This was my first time ordering cannabis online and was iffy and sketched out. the reviews here and on reddit were mixed but I’m glad I trusted my gut with Ganja Express. I placed an order and sent and e-transfer at around 11 am today and the payment was accepted, tracking number supplied and packaged was shipped out that night! so far so good ๐ looking forward to getting my order, Ganja Express is almost too good to be true ๐
it is my tracking has not worked for a week second buy second shipping fuck up please give me the right tracking # should only be 2 day for me to receive 4 and counting
**REGARDING UNANSWERED SUPPORT TICKETS**
We are abandoning our current ticket support system and switching to a new one. The current one isn’t working and causing us a lot of headaches. Because of this, all tickets that have been opened will be deleted. Please open a new ticket for support once the new system is in place. You can still send email to “[email protected]”.
Thank you for your patience.
Thanks for the update jay…. cheers
great, another delay……and our time wasted
I just placed my first order. Even after reading the bad reviews i chose to order anyways hoping ganjaexpress does care for their customers.
I was sent a tracking number but canada post says its not in the system.
Understandably there are delays but im here for medicine NOT recreation..
Having said that….. I hope to see my meds soon. They were very quick to take my money, heres hoping theyre just as quick sending.
Do we have to open another ticket if our package was one of the Dec 5 lost packages? Or can I not bother since I know you are on it? I’ve submitted another order in the meantime and I am waiting patiently for my lovely dope to show up. This service is still great and I cant wait for my orders to arrive! You won’t lose my business because Canada Post effed up.
Good to know, still no word on the december 5th orders?
Update, . so far so good. Meds are enroute according to tracker. Knock on wood it all goes smooth,. Iam excited! Being my first time ordering outside gov lp crap. Im hoping all goes well and the quality of meds is as people say.
Will update upon arrival and opening of med
First order for 10 sample pack came within 3 days.
Second order, I saw that if you order $100+, shipping is free. So I did that, and that was 5 days ago.
No phone answering, returning my email, ignoring my support ticket, is not what I was expecting. I can get that anywhere!
Reading about other people’s problems here, I would not be ordering from these guys again
Man why u all cry lik babies? Why you have be madd? This guys are doing good business and is good. and you have all cry they fix!! Wait! Don’t be the babies! Have good times! ะบััั ััะฐะฒะบั ะบะฐะถะดัะน ะดะตะฝั!
Have faith people , I had a small issue with last order and they came good. Just have to be patient .
***REGARDING DEC. 5TH ORDERS***
We are having problems with some of the packages shipped out on Dec. 5th. The tracking information is not working. We have called Canada Post and not getting much help from their end. We are very sorry for the delay and thank you for your patience in this matter.
This happened recently(November 18th), over 50 packages were stuck in “limbo” and 10 days later, the packages started heading to their destinations. We are doing everything we can to speed up this process and in the event your package is lost, we will send out a replacement package free of charge.
Our support team is busy trying to get to everyone, if you’ve submitted a ticket in regards to this matter, someone will get to you soon. Opening multiple tickets will not speed things up but just make it worst for everyone.
Regards,
Jay
I have been waiting since Dec the 5th already ! for how long i should be waiting to get a replacement package??! If you want your customer to be loyal to your service I highly recommend you do something about it quickly.
“I highly recommend you do something about it quickly” HaHaHa, you are too funny.
Ibrahim, stop whining, put on your big boy pants and place another order.
Next time stock up before the holiday gongshow.
CP lost one of my orders and GE replaced it after 5 weeks, I was pleasantly surprised;
remember this is a dope deal.
HAHA place another order he says !! you are such a bu*t kisser James, without mentioning its non of your business. I paid 110$ for my order and I expect to receive what I paid for, whats fair is fair, I shouldnt be begging to get it. and if you are fine with waiting for 5 weeks to get what you supposed to get in two day or three maximum I AM NOT fine with that.
2 to 3 days, lol you make me laugh. The standard waiting time is 5 business days, and Canada Post sometimes screws up which GE can do nothing about. They aren’t Canada Post get that through your thick skull. Canada Post screwed up one of my orders which made me wait a total of 2 weeks for my package, guess what I didn’t blame GE. I blamed Canada Post and even then I realized there was nothing I could do about it. If you can’t be patient then you can go to your local buddy. GE has always sent out my order within 2 Canada Post business days of ordering and anything that happens beyond that point is out of their hands.
Can someone please look into ticket id 216…..PRETTY PLEASE…..
You certainly have a stellar website with great prices, but GE is definitely lacking in the customer service department.
I suggest hiring more customer service agents if you expect to grow your business any further. It’s been 4 days since I’ve sent GE an email concerning my order, and I’m still yet to receive any reply.
A good temporary resolve would be mass-email this notice to every customer with a package sent out on the 5th as I’m sure that there’s more than a few dozen people who are paranoid that the police seized their medicine.
Ryan
Thanks Jay, I appreciate this comment. Atleast I know what’s going on now.
Thanks for the update Jay, my package is one of those in limbo, delivered to the post office on the 5th, tracking number works but just shows it sitting at the post office in Van…expected delivery date the fifth, (today is the thirteen) hope this gets resolved soon, running low!
Jamie
Thank you JAY for the update!
I will wait for my order to arrive.. I have did make an other order today , hope there is no problems with this one!!!!
WOW,I hope you are not seriously thinking about making all us that ordered on the 5th wait five weeks for a replacement order.As was stated, our money was quickly accepted.You didn’t have to wait five weeks for that.I have literally spent more than a couple grand on this site and think a little better customer service would be in order.I HAVE received an E-Mail reply,unfortunatly it basically said keep waiting and we will some day get around to replacing the order.Some time down the road really is not cutting it at this point.I guess the ball is in their court and we are left hanging waiting to see if we are going to get what we PAID for.
Alls we wanted was reassurance. Thanks for getting back to us and I’ll let you know when/if I recieve it.
Thank you, my tracking number says its not in the system, so we’ve just been sitting here thinking someone ganked our shit.
Thanks for the update. I placed an order yesterday, order has been processed, and already showing up in Canada Posts tracking system. Still not the Dec 5th order, strange!
placed order on the 6th of dec and recieved it by the 8th – very straight forward ordering process , package arrived with contents well protected – very happy first timer and will be looking forward to my next order
Extremely impressed!! Ordered on Friday was here on Monday!! Product is amazing well packed just all around simple and easy can’t wait to try all the other products !!
I placed an order on dec 5 and still have not got it the tracking number says its not even in the system and the ganja people have emailed me back saying it could take up to 5 day for them to hear back from canada post, this sucks. I m out of green and don’t want to place an other order.. heres hoping they can figure something out quick!!!
Bro i got the same issue, I ordered on dec 5 and still havent got it yet !
Same ordered on the 5th, no tracking number, opened ticket asking for a trace no response yet.
Really? December 4 for me and tracking info also didn’t register. Someone gank our packages?
Ordered on the 5th also,I think someone is going to have a very merry Christmas.Just not us.
not cool…
still nothing in my mail box ….
Has anyone else gotten a email or response to a support ticket back from GE about this? I see one person, I have been trying but nothing, they sure will take my cash fast though?
Ordered Dec 3rd, they accepted my money almost instantly.
Got a tracking # Monday, Canada post said tracking number unavailable… Now it is Dec 13, Tracking # still unavailable.
Spoke to Canada Post and they said that tracking # iI have is one from a package with the # already on it, instead of one that is generatedwhen GE gave them the package to ship. And they said that even if they had forgotten to scan it when GE gave it to them, it should have been scanned at least 2 or 3 more times before even making it to my city. And once its scanned we should be able to see it online. So according to Canada Post GE never gave the package to them because it would have been scanned at least once by now.
Have called, issued tickets, emailed, and commented here so many times. not even one reply. I dont understand why they put so little effort into customer service when we love their prices and quality…. Id order from here twice a month if it wasnt such a hassle to get in touch with them.
Hoping this comes soon
I am having the same Issue, but the guys at GE say they have opened a ticket with Canada Post, so i guess I gotta wait and see. I hope it comes in soon, the holidays are next week and I can’t do em without some green!
Great service seems every time i order it come quicker, love looking to see what they add seems at least a strain a day. This morning i see a coupon for 15% off ive already been blown away but to come on and get a discount deal is just awesome.Keep up the great work and have a great holiday.
I’ve already made 3 orders and I’m extremely satisfied. The buds do indeed buzz differently! I would really like to see some more classic strains. AK47, White Rhino/Widow, Maui Waui (wowie), California Orange/Orange Skunk etc… In any case, great jobs guys, and great ganja! Keep up the good work.
I don’t like to leave anything negative,but I ordered on Monday.It is now Friday and nothing.The tracking # says that it was last seen in Richmond BC on the 7th.I have literally called one 100 times and can not get through.I have E-Mailed numerous times, left a support ticket and nothing.The products I have ordered in the past are great, but the customer service is nonexistent.Please get back to me about my order as I have run out of ideas on how to contact you guys.If this can’t be resolved,I guess I have to find another service.
I got my second order only 2 days after ordering. If your order is late it’s Canada posts fault. This company really stands behind their products and service. Top notch all the way. Great prices too.
Same issues here man. According to reddit, this is not the first time they went AWOL and left us in the dark. They eventually came back and offered refunds or quick sendouts, hopefully they do that again, ordered 8 days ago now and the tracking info didnt even register with canada post. No sign of my order and no answer from ANY form of social media or the phone. This better get resolved soon. I won’t likely be dealing with these guys again if I don’t get a good explanation as to why customers are getting their money taken and not recieving meds or reason for the issues.
Same here man I ordered 8 days ago and I still haven’t got my order in the mail.
Day 9 now and still no product?Been good in the past, falling down now.
Canada post has issued an advisory of delayed deliveries because of the busy holiday season coming.
Does anyone else have it that Canada Post cant even find the tracking #? got my tracking number over a week ago
I have contacted GE a hundred times and received no response
was your order made on Dec the 5th?? cause i got the same issue
yes,Dec. 5th for me too.Still shows in Richmond BC.WTF
every single day i check my mail box, until today i still havent got it, and those dont even reply on the E-mail
Made my order dec 3, was finally processed on December 6, and checked the tracking all it says Dec 7. in process and says where its coming from, Anyone else getting there orders late? I am still waiting for mine. Tried to track it on Canada post but nothing has been changed.
I am still waiting for my order!! GE?? what u make of this?
contact canada post , get them to see where it is.
Contacted Canada Post,they will not do anything unless Ganja Express contacts them to start an investigation.If you can’t get through to GE to get that started then we are at an impasse.Great product, terrible or NO customer service.PLEASE find my package.We shouldn’t have to beg to get what we paid for.
Canada post blocked my last two orders , also blocked several of my friends as well . not sure if this is the new norm . no necessarily ganja express fault maybe they are super busy dealing with this epidemic . ๐
What do you mean by blocked? :\
i mean they handed to the federal government and told me to call them if i want my package , i’m sure you can put 2 and 2 together. any more descriptive and they wont post my comment
Most Canada Post employees stayed home Friday due to snow ,my neighborhood didn’t get delivery at all , but don’t worry ,I ordered for the first time last week and got my package by Thursday , but once it is accepted by Canada Post ,it’s Canada Post you need to call if it doesn’t arrive by due date ,plus if it says ” in progress” on co tracking then they have it but they don’t always update on weekends ,plus it’s the busy season , I do plenty of online shopping and as long as their is tracking it’s mighty rare that they ” lose it “
Shipping:
Placed an order (quarter of flower) on December 3rd (Saturday). It being a weekend, I didn’t expect much to happen until the next business day. The money order was accepted and I was promptly given instructions and a tracking number. Please note: there are many comments about Canada Post’s tracking system being ‘frozen’, this was true in my situation. Only the progress bar was frozen–the actual delivery status timestamps were updating. I was pleased with this, and I decided to make a second order on Wed. December 7 (10 gr sample pack and 1 gr kief). What is really strange about my second order, is that the progress bar was NOT frozen this time–furthermore, Canada Post projects a delivery date of Dec. 9, today (keep in mind I haven’t received my first order yet). BOTH of my orders should arrive today.. However, I am not sure why the first order is taking so long. Moreover, I thought XpressPost was 2 day delivery (which is the case with my second order, classic Canada Post I guess). Maybe they are busy at the post office because of the holidays, or something like that. Anyways, I really hope my packages arrives today because I can’t wait to test out the products. If I make another order, it will be on a Monday or Tuesday before 9AM PST. I look forward to reviewing the products and I will post an update once the packages arrives!
Packages arrived and I am very happy with the product! Thanks!
Wow thank you so much. This is great. I live almost a far away as you can ship and it got to me in 5 days. The weed is great and much cheaper than what they sell it for here. I can’t wait to put in another order. This really made my day.
Ordered my first sampler pack on Tuesday and got it Wednesday. Every sample gram weighed over a gram, made me feel super good about this site. So i ordered another 2oz yesterday lol Im a vey avid smoker and would love to hear some feedback on suggestions. Cheers!!
Do you have a favorite bud? Why?
Did my first order last month for the sampler pack and afghan hash, all really good. Placed order Monday was in mailbox by Wednesday. Did second order on sunday, picked up by CP monday but tracking website says cant find tracking number, maybe post office delays?
My tracking number isn’t coming up either, and it says it was picked up Dec 5, and now its the 9th.
Same thing, thought by reading other reviews it would be here forsure today, nope. No communication.
Same for me. Got my tracking # on Monday but Canada Post says trcking number unavailable..
same situation ๐ I received my tracking number last Monday as well and its still not working and no response yet from GE ๐
same thing here guys. for a national post office, they should be able to handle seasonal influxes much better.
same here unfortunately. Got my hopes up with the two day shipping haha
Tracking # still not updated and still nothing in the mail for me. I send and received lots of mail and all my packages are getting to the destinations just fine, and incoming is working fine, and tracking has been fine.. Just not this package from GE ๐
Holly craporooniโฆ Ordered a 10g sample pack on Monday, received it Thursday morning in Ottawa.
Opened the xpresspost envelope to find a sealed vacuum bag containing goodies. inside it, was a zip-lock bag that contained 10 smaller zip lock bags. It was a treasure hunt.
As soon as you open the first zip lock bag, you smell the reason it has to be double bagged and hermetically sealed. Smell of heavenโs air if you ask me.
eeny meeny miny moee, came out Thai Haze sample bag. 2 minutes, and 2 puffs later, OMG. Relax as being dead with a live mind.
I found the spring fountain of life and youth. My dealer can go to hell.
I know I got one today as well. I love it. I find if I smoke the same stuff for a while I build up a tolerance to it. So this is perfect.
I know what you mean with the tolerance thingy. I usually stop for 2 days and put up with the withdrawal of being drowsy all day. I smoke after 2 days and get a real good high for a couple of days. Then I get used to it again.
I thought to use different strands, so far so good.
Happy highโฆ
Got my half O of death bubba, must say, DAMNNN
smells so gooooooood.
very impressed
Nice I just got my Q of death bubba, and have to agree, also very impressed. Also of the sped of delivery just excellent! Definitely will be ordering again. Thanks GE!
Second times ordering with them and I never had any issues. These guys are totally legit and they know what they are doing to give you the best products. Im really enjoying what they are offering and would recommend it to everyone
I am completely satisfied with my first purchase from this wonderful company. Ordering is painless and efficient, and I was able to track my order online. Product was exactly as presented in the pictures, and was top quality as promised. Very professional. Click. Ship. Chill. My hats off to the wonderful people at Ganja Express. I am very thankful to have found you. I look forward to doing business again in the future. Peace!
Love the product we’ve received, 3 orders placed already.
The sample pack was a nice easy way to start out, and since then we have had nothing but great product and decent delivery times. The Kief is spectacular and super value, Northern Lights is amazing and Pineapple Express is a good day weed.
Ordered the mini chocolate bars, and word to the wise, start with little pieces, not half a bar. Husband noticed no effect with the half bar, so in my innocence I thought I would take the other half and be fine. NOPE! It’s 24 hours later and my brain is still swimming! Do yourself a favour, and cut the bars into 1/4 pieces. Start small. Find a soft place to sit and chill. Rookie mistake, next time will be different and I’ll post an update.
Was sketchy at 1st even after reading reviews but ended up being legit with great quality product for the right price ! Thanks GE
These guys do a great job… First order went without a hitch…Next order placed and all I have too do is watch the tracking number and patiently wait for my next exciting order. I live in a place where outdoor and crappy over priced weed is the norm…. So you guys rock…. I can sit at home and hoard my awesome weed all too myself… Thanks again
Come on guys, put some reviews on those concentrates, i am planning to buy a good Q of a unknown kind yet, it is not an easy choice there!!
concentrates are as good as the buds
Made my first order today at about 1:00pm,got my tracking number at 7:43pm. Ontario time. Will review the 3 strains I ordered when they arrive!
Is your Canada post tracking frozen as well? Mine hasn’t been updated in three days
Same here, keeps saying canada post cant find tracking number in their system.
it happened to me once, the package was already in the mailbox
I just scrolled for 5 minutes to get to bottom of page so I could leave a review service is top notch and quality of the bid depends on what you like 2 day delivery is epic
Fantastic service , great web site that actually delivers to you and quickly . I was super nervous about ordering but it was so easy and the products well they are all great . Thank you Ganja express for changing all of us by providing online sales. Way to go
Second time im ordering but this time I didnt get my tracking number yet.. its been more then 48h. What’s going on GanjaExpress?
Well I found this site and thought I have to try it. Haven’t smoked for years, feeling a little stressed and not sleeping well so I do it. Fast service in the mail, good customer service along the way, quick email answers. And sure enough, crazy, ordered some afghan and blonde hash both good, but the blonde is for me a fair bit more intense. Ordered some keif, cheap never tried still haven’t, waiting on a pipe from Amazon crazy, bongs to the door, hash to the door, unreal a little. So good experience, although it knocked my socks off a little more than I was ready for, was in bed in a hour….Might just do it for sleeping too!!
Mail order as it should be. Can’t get better. Thanks
I could actually smell weed 5 meters away from the mailbox so I was happy/afraid at the same time to open it LOL. Means you will get your stuff unless the postman is hella thirsty for weed.
These guys are legit though, compared to scammers that took a couple hundreds via Western Union. Yeah, I was young and naive then, so happy to find these guys now.
shoudnt it be in a sealed bag?
The best website that exists, it’s just my homepage now. They update so much there is always new selection, and 12 orders in I haven’t had an issue. Highly Recommend.
Well … Dont know what happen here placed order Nov 17 process Nov 18 Tracking # not working 2 day shipping . Now Nov 28 still nothing in the mail or anything in email. Even nothing with ticket Anyone else had issue ?
Resolved
My order arrived 12 days late, but in all fairness it was Canada posts fault. The price and quality are top notch.
Price, quality, and speed of delivery were great. Only negative was that the Canada Post pouch had obviously been recycled and relabeled and absolutely reeked of the good stuff. Everything was properly sealed inside, but you could smell the pouch as soon as the mailbox was opened…..not great, privacy-wise.
Fret not. After ordering, my transfer was instantly accepted, it took roughly 5 business days to receive my email (please also check your spam box!!!!). I was pleasantly surprised to have received an email with my tracking number today and the order has already been processed at the sorting facility. My best guess is that these guys are completely swamped with orders due to increasing popularity and may not know where to begin in terms of replying to concerned customers. To new customers, like myself, rest assured, the order may not go out the same day or the next even, everything is done on business days, and like any online store, it may take a few to get the order out! To GanjaExpress, new customers are a bit in the dark and are entering a new world of online-based distribution, a little reassurance/communication would go a long way for first timers. I suppose it’ll be easier when things calm down a bit, no doubt. Thank you team, looking forward to trying this stuff out.! Cheers ๐
2nd Time ordering. Order sample pack and hash first time around. second a couple bags of purp kush and norhtern lights, . Amazing. delivery was right on time. happy to order again
Wow… I was 101% skeptical about ordering here but G.E. proved me wrong. Little summary : payment sent on 19th, confirmed on the 20th. Order was stuck in “processing”… 3 days later i check my mailbox. What do i find? An Xpress package and A&W coupons. I call this perfect timing. On the other hand they could improve communication. Great products otherwise.
Legit legit legit lots of love here. My “guy” is fired.
Ok that was really great the other DAY i was chat line with A agent FROM GANJA ASKING ABOUT MY ORDER says i will look it and ill b right back well i waited 2 hours and he never came back this started on november 6 first order was lost in the mail ganja said they would replace gave me code then i use the code on the 17 to get my new order so now order saying process well it been a week all i want to know did you ship it and where THE tracking number CAN SOME ONE CONTACT ME ………TODAY PLEASE ………………I’M, SO STRESS FROM THIS IT UNREAL BEEN WAITING 16 DAYS SINCE THE FIRST ORDER
I had the same problem the first time they have no communication at all. So, I took a change and tried to ordered the second no problems at all place my order early Friday morning got it on Tuesday everything was there and must say it was good shit really enjoyed all 3 types I got. The third time which was two weeks ago it was processing and nothing no tracking # I called and I email them heard nothing from them at all. So today is wed nov 23 2016 this will be my fourth attempt in ordering let see what happens wish me luck lol. I’m ordering again just do to the fact that the product is great and I can image how many orders a day they must get so we all must try and a little patience.
I had an order get lost last week too, they didn’t respond all week but when they did they assured me all orders were being sent out again. I just got a tracking number for the new order. Just wait it out I’m sure they will get to you, they are super busy right now.
I have ordered twice in the last two weeks, both shipments payment was accepted, and there is no information anywhere on tracking etc. Have emailed with all info a couple times with ZERO response.
Canada post or purolator? I would keep contacting them, try phoning and email every day. You probably just got missed in all the confusion. If your order hasn’t been confirmed as lost by the shipper they won’t be able to do anything yet anyway. My order that was lost by purolator on November 15 was resent through Canada Post on November 23 and should be here tomorrow. It was confirmed as lost on Monday and resent on Wednesday.
Heather, can you give us an update on your order above? How was you issue solved?
wondering if you recieved your package?
i ordered on the 18th got an email right away saying my payment was accepted…and now nothing!
no emails no replys to phone messages…
getting stressed out…
i would like to withdraw my above statement and say that my patience apparently got the best of me.
100% satisfied with my purchase…ordered the 18th shipped on the 21st arrived the 24th…will shop again!!
thanks for the service
Well this is Day 10 Order Nov 18 still waiting hope to be lucky tomorow…
Ordered some Purple Space Cookies last week and got them last night, 5 business days later which is reasonable. The product was great quality, came vacuumed sealed and was an affordable price. Count was also spot on. I would definitely recommend these guys, they got a customer for life if all my orders go this smoothly.
Awsome products fast delivery all out good service for first time using..A1 service!!!!!Thanks GE
Perfect rating system they have. Tried there sample pack and it was amazing I cannot believe there premium grade stuff. Well worth the difference.
Did you have to show Id when they deliver it?
No Id will be required before or after the purchase. It simply gets delivered like any other mail in a canada post xpresspost parcel.
If you order through Canada Post without signature on delivery no ID will be required, it will be left in your mailbox. BUT!!!!! if your order cant be delivered to your mailbox and for some reason you need to pick it up from a local post office you will need ID with the same name and address to get your package.
A great selection of nice products with fast delivery. Great service. Very impressed. Thank you very much GE!
Took my money, $225, for an overnight package Monday now they are ignoring my emails trying to confirm if they even sent the package. I did receive a tracking number for Purolator but the order still says processing on here and the package has not moved from Vancouver all week. The delivery time shows “unavailable”. Spoke with Purolator and they are looking for it but have no idea where it is.
First two orders through Canada Post came on time and I was very happy with them.
I know how it feels canada post lost my parcel so ganja are replacing it and 4 days now my new order saying being process and i talk to them yesterday told me they shipping yesterday but still saying the same well i hope monday it says complete with tracking number ………….
Must be nice that they offered to replace and actually respond to you. They have ignored my emails all week and the voicemail I left. Nothing, no reply to even confirm that they did send out the order.
they are pretty busy, especially lately apparently just getting orders through the roof, strains that just came out in October at the end of the month are already gone. Also, have some patience, i realize since its Marijuana everyone freaks out and you’re even trying to get a confirmation from them saying its sent ? I dont get that from any other companies I buy through online and don’t expect it now. It would be extremely time consuming to have to do that on top of everything they already do. You should re check your email because it will look like the same email that says they are awaiting your payment. Which btw make sure you do right. They give you the information you have to set your secret answer and question to and the transfer email. AND BTW PEOPLE : DO NOT ORDER THROUGH PUROLATOR ! 1. ITS A WASTE OF YOUR MONEY FOR NOTHING , AND 2. IT SEEMS TO TAKE LONGER WITH THE TRACKING INFO NOT HALF AS ACCURATE AS CANADA POST. 3. IF YOUR ONT HOME, THEY WILL NEVER LEAVE IT, AND YOU WILL HAVE TO GO GET IT WITH ID.
P.S.
If they gave you a tracking number, they’ve given you the confirmation you are looking for …. because they don’t send that unless your product has been dropped off for mailing… and be aware sometime the error is on the mailers end and not the companies.. for instance Ganga sent me my tracking number on Monday and I went to check on it make sure it was on its way and it said it wasn’t a valid tracking number – Canada post had failed to update their system and so I wrote an email to ganga thinking them to be scamming me – package came in 2 days and the tracking was working that evening and had already made it to edmonton.
There was an issue with all their orders through purolator last week. I received a tracking number for a replacement for the lost order today though so I’m happy.
*UPDATE* They finally responded and said they would resend the order since it was lost by purolator and today I received a tracking number for my replacement order coming through Canada Post. Couldn’t really ask for anything more. Thanks guys!
The service itself is awesome, always quality product. My only gripe seems to be with Purolator losing my stuff. Paid $30 for express shipping, and usually its here the next morning. This time, the package disappeared at the sorting facility and I’ve been waiting 3 days for them to figure out where it is. I paid the extra fee and now will have to wait about a week for it to actually get here. Canada post usually takes 2 days. Not Ganja Express’ fault, but still kinda stinks on my end.
Same boat. Purolator lost my package on Tuesday or Wednesday. They apparently have no idea where it is and no time frame on how long it will take for them to find it or confirm that it was lost. Not looking good at this point.
How long does the xpresspost take to get to you guys? Usually three days to Ontario but apparently my package is still in BC. ๐
I live in Ontario I place my order Monday afternoon and I have my order by Friday. I just got my order today in the mail box.
Ah okay, so I should give myself a full business week basically. Thanks! Now I know for next time
Use Xpresspost
I did lol
GOT MY ORDER TODAY ๐
It was sitting in the mail box. Thank you Ganja. You will be getting another order from me real soon. A+++
First two orders through Canada Post were on time and the product was as advertised. Sent in a $195 order on Monday morning and opted to pay $30 for next day shipping. Order was processed and sent out pretty late Tuesday afternoon through Purolator and has apparently been sitting at the depot in Vancouver for 3 days now with the scheduled delivery time showing “unavailable”. I understand it is not GA’s fault for Purolator delays but I did send two emails to [email protected] this week to inquire about processing time and delays with shipping and I have got no replies.
Don’t waste money on “Next Day Shipping” for $30 it will take significantly longer than free shipping through Canada Post.
Thanks for the tip, just placed an order and noticed the next day shipping option was completely gone haha
Ordered the Grade A Blonde Hash on Monday. Received my order today. Speed of service is excellent. Count was bang on…very impressed. Smells just like I remembered….tastes good. Nice buzz. Good job. Will order again.
Great stuff, loved it and got it within a week. I was just curious if anyone has any suggestions on which ones to order that do not smell as bad but are still good? I really enjoyed what I got but I could smell it through the package when I went to pick it up. It was vacuum sealed and in another envelope but I could still smell it. Any suggestions?
Not sure about that, every order I got has been extremely smell proof these guys are top notch I’m sure it won’t happen again to your parcel.
Did you happen to have a joint on you or anything that could have made you smell cannabis? ordered 2 times now and couldn’t smell anything in the package, but my coat did fool me the first time since i have joints on me from time to time.
Ordered on the 13th, arrived on the 16th. No problems. Discrete packaging, quality product. Thank you. Will order again